Returns & Refunds

You may request a return within 30 days of delivery for unopened, unused products in their original condition. Please contact us before sending anything back.

Return eligibility

• The item must be unused and in the same condition in which you received it, with its original packaging and any factory seals intact.
• Include the original accessories, inserts, and other contents supplied with the product.
• Provide your order number or another proof of purchase so we can locate your order.

Opened booster packs, opened sealed collections, and other opened randomized products are not eligible for a change-of-mind return based on their contents or pull results. This does not limit our process for damaged, defective, incorrect, or misdescribed items.

How to start a return

Submit a request through our Contact form within 30 days of delivery. Include your order number, the item you would like to return, and the reason for the return.

We will confirm eligibility and provide the return instructions and address. After approval, please send the return within 14 days, securely packaged, and retain your tracking receipt. Do not send a return to a manufacturer or to an address that has not been provided in our return instructions.

Return shipping and fees

• Change of mind: You pay the return shipping cost. Original shipping charges are not refundable.
• Damaged, defective, or incorrect items: If you receive damaged, defective, or incorrect merchandise, we cover any required return shipping.
• No restocking fee: We do not charge a restocking fee on eligible returns.
• Orders that shipped free: We will not retroactively deduct a standard shipping charge from your refund.

Damaged, defective, incorrect, or missing items

Please contact us promptly with your order number and a description of the issue. Photos of the item and packaging can help us investigate. Keep the packaging while we work with you. We will arrange an appropriate resolution, which may include a replacement, return, or refund. The unopened-product requirement for change-of-mind returns does not prevent you from reporting these issues.

Refunds

Once we receive and inspect an approved return, we will notify you of the outcome. Approved refunds cover the amount paid for the eligible merchandise and applicable taxes and are issued to your original payment method. Any shipping refund is handled according to the terms above and applicable law. Your bank or payment provider may take additional time to post the credit.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will try to help before it ships. If it has already shipped, the return process applies. If we cancel an order because we cannot fulfill it, we will refund the unfulfilled items and applicable shipping charges.

These terms do not limit any rights you have under applicable consumer law. Purchases through other marketplaces are subject to the applicable marketplace's policies; for a vending-machine purchase, use our Contact form so we can assist.

For delivery costs and shipping information, please review our Shipping Policy.

Effective October 19, 2026. This policy applies to orders placed through platinumpackstcg.com.